Why I’m annoyed at Apple
Thursday, March 6th, 2008
For those of you that know me, these aren’t words you’d normally hear me use….but that day has come!
I’m annoyed with them for one reason, support! I have a Power Mac G5 with an Apple USB Mouse. The scroll wheel has given up the ghost - after a year or so. Normally I wouldn’t worry about this, in fact I’d just go and buy another one.
But I bought a 3 year Apple Care warranty, which covers the mouse. So I thought, hey I’ll get some value for money. So off I go to Apple support website to discover the only way I can do this is if I take the mouse to an Apple Store (or a service partner).
Now my nearest Apple Store or Authorised Service partner is a minimum of a 50 mile round trip, so the cost in fuel & parking, not forgetting my valuable time will far exceed the cost of a new mouse.
So I’m annoyed - if only for a short while - with my good friends at Apple!!! Why cover the mouse under this agreement if I can’t just call somebody and say my mouse is broken, send me a new one? That’s what you do in the USA and I know for sure it’s what Dell do in the UK. Grrrrrrr!
I’m off for a cuppa and to order my new mouse (from Apple I suspect).



